Flower Delivery Southend On Sea E-commerce Terms and Conditions

Terms & Conditions for Flower Delivery Southend On Sea

Welcome to our website, your trusted provider for online flower delivery in Southend On Sea. These Terms & Conditions set out the rules for placing orders, making payments, managing cancellations, and related matters when purchasing flowers for delivery in Southend On Sea and the surrounding areas. We kindly ask you to read these terms carefully before placing your order. By completing a purchase on our platform, you accept these terms and agree to be bound by them.

1. Applicability of Terms

These Terms & Conditions apply to every customer who places an order for flower delivery via our website, whether residing in Southend On Sea or the surrounding areas. Any interaction, purchase, or communication made via our online flower store will be governed by these terms. If you do not agree, please do not proceed with your order.

2. Order Process

Our order process for online flower delivery in Southend On Sea is straightforward and designed for your convenience:

• Selection: Browse our range of fresh flowers, bouquets, and arrangements available for delivery across Southend On Sea and nearby locations. Product descriptions, prices, and images are clearly displayed for each item.
• Placing an Order: Add your chosen flowers to the online basket. At checkout, you will be prompted to provide recipient and delivery details, including the delivery address within Southend On Sea or any covered surrounding area. You can include a gift message if desired.
• Order Confirmation: After completing the checkout process, you will receive an on-screen order confirmation and an order summary via email. This confirms our receipt of your order; however, the contract is not final until we have formally accepted and dispatched your order.
• Delivery Times: We offer same-day or next-day delivery options in Southend On Sea, subject to availability and cut-off times. Full delivery terms are provided on our delivery information page.
• Availability of Products: All flowers and products are subject to availability. If we are unable to fulfill a specific item, we reserve the right to substitute it with a similar product of equal or greater value. We will always try to contact you prior to making any major substitutions.

3. Price and Payment

Prices for all flower arrangements, plants, and gifts are stated in pounds sterling (£) and include VAT unless otherwise indicated. Delivery charges, where applicable, are clearly displayed at the checkout stage.

• Accepted Payment Methods: We accept secure online payment via major debit and credit cards. Other payment methods may be available; please see the website for options.
• Payment Security: All payment transactions are processed through secure third-party payment gateways, ensuring your information is handled safely and confidentially. We do not store your card data.
• Order Acceptance: Your order will only be processed once payment has been received in full. If your payment fails, your order will not be completed, and we have no obligation to deliver the flowers.

4. Cancellations and Refunds

We understand that circumstances can change, and it may be necessary for you to cancel your flower delivery order. Our cancellation and refund policies for Southend On Sea flower delivery customers are as follows:

• Order Cancellation: If you wish to cancel an order, please notify us as soon as possible. We can only cancel orders prior to their preparation and dispatch. Please note that certain arrangements and peak times (such as Valentine’s Day or Mother’s Day) may have specific cut-off times for cancellation.
• How to Cancel: To request a cancellation, contact our customer service during business hours. If cancellation is possible, we will process a refund to your original payment method.
• Non-Cancellable Orders: Orders that have already been prepared, dispatched, or delivered cannot be cancelled. Perishable goods, such as flowers, are exempt from the standard UK distance selling regulations on returns due to their nature.
• Refunds: If your order is cancelled successfully prior to dispatch, we will issue a full refund to your original payment method. Refunds typically process within 5-7 business days, but may vary depending on your payment provider.
• Incorrect or Faulty Items: If you receive an incorrect item, incomplete order, or flowers that are of unsatisfactory quality, please inform us within 24 hours of delivery. We may require photographic evidence prior to issuing a replacement or refund. Resolutions will be offered in accordance with UK consumer law.

5. Delivery Policy

Our online flower delivery service covers Southend On Sea and neighbouring areas. Please ensure you provide accurate and complete delivery details, including postcode, contact information, and access instructions where relevant. Our delivery terms include:

• Timeframes: We aim to deliver flowers within stated timeframes. However, exact delivery times cannot be guaranteed due to variable factors such as weather, traffic, and seasonal demand.
• Recipient’s Absence: If no one is available to accept delivery at the address provided, our courier will attempt to follow any specified delivery instructions (such as leaving with a neighbour or in a safe place). A delivery note may be left for the recipient.
• Redelivery: In certain cases, if delivery is not possible and no alternative arrangements can be made, redelivery may be attempted at an additional charge. We are not responsible for failed deliveries due to insufficient or incorrect addresses provided by the customer.
• Remote Areas: Delivery to some more remote areas may take longer or may not be available; any limitations will be communicated during the checkout process.

6. Product Descriptions and Substitutions

We take care to provide clear descriptions and images of all flower arrangements and products available for online flower delivery in Southend On Sea. However, natural products such as flowers vary in colour, size, and shape depending on the season and availability. The images shown are for illustrative purposes only.

• We may substitute certain flowers or packaging with alternatives of equal or greater value when necessary due to availability or seasonal factors. We will attempt to maintain the overall style, quality, and aesthetic of your chosen product.
• Where a major substitution is required, we will make reasonable efforts to contact you or the recipient for approval whenever possible.

7. Customer Responsibilities

You are responsible for ensuring:

• All personal and delivery details provided are accurate and up to date at the time of order.
• You have obtained permission from the intended recipient for us to deliver flowers to their address (particularly in the case of gifts).
• Any additional delivery instructions are communicated clearly at the time of placing the order.

8. Liability

We strive to provide the highest quality online flower delivery in Southend On Sea. However, our liability is limited as follows:

• Our total liability to you for any damages, loss or claim, whether in contract, tort or otherwise, shall not exceed the value of the order placed.
• We are not liable for indirect, incidental or consequential losses suffered by you or the recipient, such as missed events, lost profits, or disappointment arising from a delay or failure in delivery.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or breach of your statutory rights under UK consumer law.

9. Force Majeure

We are not responsible for any delay or failure to perform our online flower delivery service due to circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, strikes, or supplier failures.

10. Privacy Policy

Your privacy matters to us. Personal information provided for your flower delivery order will be used only for processing your order, customer service, and related accounting purposes, in accordance with our Privacy Policy and relevant UK data protection laws. We do not sell or share your information with third parties, other than those directly involved in processing your order.

11. Amendments to Terms

We reserve the right to update or revise these Terms & Conditions for online flower delivery in Southend On Sea at any time. Updates will be posted on this page with immediate effect. It is your responsibility to check these terms prior to placing each order.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to your online flower delivery order, our website, or these terms shall be resolved exclusively in the courts of England and Wales.

13. General Terms

• Severability: If any provision of these terms is found to be invalid or unenforceable by a court, the remainder of the terms shall remain in full force and effect.
• No Waiver: Failure by us to enforce any right or provision under these terms does not constitute a waiver of that right or provision.
• Third Party Rights: No third party shall have any rights under these Terms & Conditions, unless expressly stated.

14. Contact & Customer Service

If you have any enquiries, questions, or need support regarding your online flower order or these Terms & Conditions, please contact our customer service team during business hours. We are always happy to assist our valued Southend On Sea customers.

Thank you for choosing our Southend On Sea flower delivery service. We look forward to providing you with the highest standard of online floral gifts and reliable delivery in Southend On Sea and the surrounding areas.