Returns, Refunds & Complaints - Flower Delivery Southend On Sea

Our Fresh Flowers Guarantee in Southend On Sea

As a trusted local florist serving homes and businesses throughout Southend On Sea, we are committed to delivering only the freshest, most beautiful flowers. Each bouquet is hand-arranged by our experienced florists to ensure your satisfaction on every occasion. Our Fresh Flowers Guarantee promises that your arrangement will be delivered in perfect condition and remain vibrant for a minimum of five days from the date of delivery, provided the care instructions are followed.

Damaged-on-Arrival Policy

We take the utmost care in preparing and delivering all flower orders. However, in the unlikely event that your flowers arrive damaged or not as described, please let us know within 24 hours of delivery. Kindly retain all packaging and, if possible, provide a photograph of the flowers and their condition upon receipt. This helps us resolve your issue swiftly and maintain our high standards of quality.

Freshness Window and Satisfaction

Our arrangements are guaranteed to remain fresh for at least five days following delivery, when cared for correctly. If your flowers wilt or lose their vibrancy within this time frame, despite following our care guidelines, please contact us. We strive to uphold our promise as your dependable Southend On Sea florist and will always seek a satisfactory solution for you.

Refunds & Replacements

If you are dissatisfied with your flower delivery for any reason related to freshness, presentation, or quality, we offer the choice of a prompt replacement or a full refund. To qualify, claims must be made within five days of delivery and include evidence, such as photos, showing the issue with your order. Your complete satisfaction is our priority and we are dedicated to resolving matters as quickly as possible.

For orders that arrive damaged, we will arrange for an immediate replacement at no extra cost. If a replacement is not suitable or not possible, we will process a full refund through your original payment method without unnecessary delay. Our team will keep you informed every step of the way.

Our Complaints Process

Your trust is invaluable to us. If you have any complaints regarding our service, delivery, or product quality, please get in touch so we can address your concerns directly. We investigate all complaints thoroughly and aim to respond within two working days. Our team will work with you to resolve the issue promptly and to your satisfaction, demonstrating why so many households and businesses in Southend On Sea choose us as their preferred local florist.

Why Choose Flower Delivery Southend On Sea?

We know the importance of reliability and exceptional service when sending flowers to loved ones, friends, or colleagues. As a reputable Southend On Sea florist, our commitment extends beyond making beautiful arrangements — we stand by every delivery with our Fresh Flowers Guarantee, local expertise, and dedicated aftercare support. Thank you for choosing us; we’re always here to help with any questions, feedback, or concerns regarding your order.